At this time when the news is dominated by
Coronavirus (COVID-19), we wanted to let you know that we are vigilantly
implementing enhanced protocols to ensure your safety when visiting our
dealerships. Every day, we closely monitor and analyze
developments and statements from local, national and international
health agencies. We are taking actions to comply with their
directives which are based on facts and medical
science.
There is
nothing more important to us than making sure we manage this situation
as effectively as possible, so you continue to feel confident visiting
our dealership. We are commited to doing everything we can to
make your visit to our dealership comfortable and
safe.
Our senior
management team meets daily and will continue to make decisions on how
we can further improve our programs and actions to help protect guests
and
employees.
We
have implemented several new policies and procedures, which follow
recommendations from the U.S. Centers for Disease Control and Prevention
(CDC) and the Pennsylvania Department of
Health:
- We are reminding employees
through multiple channels about washing hands often. We are
talking to them about it, providing additional literature and providing
additional hand sanitizer dispensers as well.
- For
guests, we are providing more hand sanitizer dispensers across our
businesses in high visibility and high traffic areas. We are
also increasing our reserves of hand sanitizers for use by our guests
and employees over an extended period.
- We are buying
more cleaning disinfectant supplies. We are increasing the
frequency of cleaning high-touch surfaces in public areas with
additional staffing.
- We are reinforcing training
procedures to ensure cleaning processes are implemented properly by our
employees.
- If an employee appears to be suffering
from flu-like symptoms, they will be asked to promply seek medical
attention and to remain at home until they are free of
symptoms.
- We are encouraging guests who are ill to
seek medical attention to avoid public exposure as much as possible.
Please avoid our dealership if you are experiencing flu-like symptoms
and call to cancel any existing appointments. We will be happy
to re-schedule for a future
date.
We
appreciate your business and loyalty to Courtesy Motors. We
are committed to implementing recommendations from the health
authorities to give you peace of mind as you visit us now and in the
future. The health and safety of our guests and employees will always be
our most important consideration, especially in these challenging
circumstances.
Based
on these proactive actions that have been implemented, we are confident
that our dealership will continue to be a safe place to conduct
business and we will remain open to best serve your needs.
Best
Regards,
John
Ventura
Courtesy Motors
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